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  Frequently Asked Questions

Here are the answers to some frequently asked questions about sleep apnea and its treatment.

Select the topic of your choice.

Topics

Chinstraps

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 Q.  What is the purpose of a chinstrap?
   
 Q.  What styles of chinstraps are there?
 
Answers


 
   
 
CPAP and Sleep Apnea Basics

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 Q.  What is Obstructive Sleep Apnea?
   
 Q.  What is CPAP Therapy?
   
 Q.  I suspect I have Sleep Apnea, what should I do?
   
 Q.  I have been diagnosed with Sleep Apnea, what  should I  do?
 
Answers


 
     
 
Common CPAP Side Effects


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 Q.  Why is air leaking from my mouth?
   
 Q.  Why am I congested from CPAP use?
 

 

 Q.  Why do I wake up with dry eyes?
   
 Q.  Why is my face breaking out around my nose?
   
 Q.  Why is the bridge of my nose sore?
   
 Q.  Why is air leaking from my mask?
   
 Q.  Why do I have a headache when I wake up?
   
 Q.  Why do I wake up to find my mask is off?
   
 Q.  Why is my mouth dry in the morning?
   
 Q.  Why do I wake up with air in my stomach and  intestines?
   
 Q.  Why is there water in the six foor CPAP hose?
   
 Q.  Why am I getting sores inside my nose?
   
 Q.  Why is my nose so dried out?
 
 
Answers

 
 
 
Filters


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Overview: CPAP machines use filters to remove dust and other impurities from the air that can collect inside the CPAP and cause damage, especially to the motor/fan assembly.

 Q.  Do all CPAP's use filters?
   
 Q.  How often should I clean my filters?
   
 Q.  How often should I replace my filters?
   
 Q.  In what order should I insert the filters?
Types
 Q.  What are resuable foam filters?
   
 Q.  What are disposable fine filters?
   
 Q.  What is a HEPA bacterial filter?
 
Answers


 
     
     
Humidifiers


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 Q.  What is Humidification?
   
 Q.  What is a Heated Humidifier?
   
 Q.  What is a Passover Humidifier?
   
 Q.  What is a Integrated Humidifer?
   
 
 
Answers


 
 
     
Insurance


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 Q.  Do you accept private insurance?
   
 Q.  Will my insurance company reimburse my online  cash purchase?
   
 Q.  Do you accept Medicare
   
 Q.  Do you accept Medicaid?
   
 Q.  What are the CPAP, BiPAP, and Sleep Apnea  related billing codes?
   
   
 
 
Answers


 
     
     
International


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 Q.  Will you ship to my country?
   
 Q.  Will you accept a prescription from a doctor in my  country?
   
 Q.  Does my prescription have to be in English?
   
 Q.  What needs to be on my prescription?
 
 
Answers


 
 
     
Machines


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 Q.  How do I choose the machine that is right for me?
   
 Q.  Are prescriptions required for machine
 purchases?
   
 Q.  What maintenance is required on machines?
   
 Q.  What is C-Flex?
   
 Q.  How do I change the pressure setting of my  machine?
CPAP
 Q.  What is a CPAP machine?
   
 Q. What does CPAP stand for?
   
 Q. What does CPAP therapy do?
   
 Q. Is there a CPAP that runs on batteries? How long do they last?
   
 Q. What does APAP stand for?
   
 Q. What is an APAP Machine?
   
 Q. What is the difference BiPAP and BiPAP ST?
 
 
Answers

 
     
 
Masks


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 Q.  What is a Nasal Mask?
   
 Q.  What is a full face Mask?
   
 Q.  What is a nose cushion Mask?
   
 Q.  What are nasal prong devices?
   
 Q.  What is an oral mask?
   
 Q.  What is a nasal pillow device?
   
 Q.  What is a total face mask?
   
 Q.  How often should I replace my mask?
   
 Q.  How do I care for my mask?
 
 
Answers


 
 
     
Online CPAP Ordering Basics


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 Q.  I am a new user, what do I  need to buy?
   
 Q.  Can I compare different products?
   
 Q.  How can I get help from a cpap expert?
   
Placing your order
 Q.  How can I place my order with your company?
   
 Q.  Is my order secure?
   
 Q.  Is my personal and order information private?
   
 Q.  I have place my order, what will happen next?
   
 Q.  What are common reasons for shipping delays?
   
 
 
Answers


 
     
     
Power


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 Q.  What type of power does my CPAP need?
   
 Q.  Will my CPAP operate overseas?
   
 Q.  Will my CPAP operate on DC / battery power?
   
 Q.  How do I use a battery to operate my CPAP?
   
 Q.  What type of battery should I use?
 
 
Answers


 
     
 
Prescriptions


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Phrasing Requirements, by Product Type

 Q.  CPAP
   
 Q.  APAP
   
 Q.  BiPAP
   
 Q.  Sleep Strip
   
International Prescriptions
 Q.  Will you accept a prescription from a doctor in my  country?
   
 Q.  Does my prescription have to be in English?
   
 
 
Answers


 
     
 
Shipping


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 Q.  How quickly can you ship an order?
United States
 Q.  How do you ship and what does it cost?
   
 Q.  Will you ship to APO address?
   
 Q.  Will you ship to a post office box?
   
Canada
 Q.  How do you ship to Canada?
   
 Q.  How much are the taxes and duties of shipping to  Canada? Who pays?
International
 Q.  Do you ship Internationally?
 
 
Answers


 
     
     
Software


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 Q.  What does CPAP Software do?
   
 Q.  What is Encore Pro?
   
 Q.  What is a smart card and reader?
 
 
Answers


 
     
     
Tubing


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 Q.  What is CPAP Tubing/hose?
   
 Q.  Are all CPAP hoses the same?
   
Maintenance
   
 Q.  How often should I replace my CPAP hose?
   
Insulated CPAP Hoses
   
 Q.  Why is an insulated hose nececessary
   
 Q.  What is a heated CPAP hose?
 
 
Answers


 
     

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